53bd Privacy Policy
How We Protect Your Data

1. Introduction & Scope

This Privacy Policy ("Policy") describes how 53bd ("53bd", "we", "us", "our") collects, processes, stores, and protects personal data in connection with the online casino and sports betting platform available at https://53bd.io ("Platform"). It applies to all registered players, visitors, and any other individuals whose personal data 53bd processes in the course of operating the Platform.

By registering an account on the 53bd Platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the Platform.

This Policy should be read alongside the 53bd Terms & Conditions, which are incorporated herein by reference. In the event of any conflict between the two documents on a privacy matter, this Policy takes precedence.

2. Data Controller Information

53bd is the data controller responsible for the personal data you provide when using the Platform. As data controller, 53bd determines the purposes for which and the means by which your personal data is processed. For any privacy-related communication, the designated point of contact is:

• Platform: 53bd (https://53bd.io)
• Contact Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Primary Market: Bangladesh

3. Data We Collect

3.1 Registration Data

When you create an account on 53bd, we collect the following information that you provide directly:

• Full legal name
• Date of birth (for age verification)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other)
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred currency (৳ BDT)

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process and responsible gaming obligations, we may collect:

• Copies of government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Proof of payment method ownership (screenshots or scans of mobile wallet registration)
• Selfie or liveness-check photographs where required

3.3 Financial & Transaction Data

We collect data related to your financial activity on the Platform, including:

• Deposit and withdrawal transaction records (amount in ৳ BDT, date, time, method)
• Payment method identifiers (bKash number, Nagad number, Rocket number, Upay account, bank account details)
• Bonus and promotional credit records
• Account balance history

53bd does not store full card numbers for Visa or Mastercard transactions. Card data is tokenised by the relevant payment processor and 53bd receives only a token reference.

3.4 Gameplay & Betting Data

We automatically record your activity on the Platform including:

• Game session logs (game title, session start/end, stake amounts, outcomes)
• Sports betting records (market, selection, stake, odds, settlement)
• Platform navigation patterns and feature interactions
• Responsible gaming tool usage (deposit limit changes, cooling-off activations, self-exclusion requests)

3.5 Technical & Device Data

When you access the Platform, we automatically collect certain technical information:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session timestamps and duration
• Cookie identifiers and session tokens
• Referring URL (the page from which you navigated to 53bd)

3.6 Communications Data

If you contact 53bd support via email or live chat, we retain records of those communications, including message content, timestamps, and any attachments you provide, for the purpose of resolving your query and maintaining service quality records.

4. How We Use Your Data

53bd processes your personal data for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, KYC data
Identity and age verification	KYC documents, date of birth
Processing deposits and withdrawals	Financial and transaction data
Delivering games and betting markets	Account data, gameplay data
Fraud prevention and security monitoring	Technical data, transaction data, gameplay data
Responsible gaming obligations	Gameplay data, financial data, KYC data
Customer support	Communications data, account data
Platform analytics and improvement	Technical data, anonymised gameplay data
Legal and regulatory compliance	All categories as required
Personalised promotions (with consent)	Gameplay data, registration data

5. Legal Basis for Processing

53bd processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you have accepted — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service analytics, where our legitimate interests are not overridden by your rights.
• Consent: Processing for personalised marketing communications and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Data Sharing & Third Parties

6.1 Payment Processors

To process deposits and withdrawals, 53bd shares necessary transaction data with authorised payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and the card networks Visa and Mastercard. These processors operate under their own privacy policies and contractual obligations of confidentiality to 53bd.

6.2 Game Providers

To deliver games, 53bd shares session and account identifiers with certified game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers receive only the minimum data required to initialise and record a game session. They do not receive full KYC documents or payment data.

6.3 Fraud Prevention & Security Services

53bd works with third-party fraud detection and cybersecurity providers to protect the integrity of the Platform. These providers may receive technical and behavioural data (IP address, device fingerprint, session patterns) for the purpose of identifying and preventing fraudulent activity.

6.4 Legal and Regulatory Disclosure

53bd may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by law or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 53bd, our players, or the public.

6.5 No Sale of Data

53bd does not sell, rent, trade, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Data sharing is strictly limited to the service delivery purposes described in this section.

7. Payment Data Security

All financial transactions on the 53bd Platform are secured using SSL/TLS encryption during transmission. 53bd applies the following specific security measures to payment data:

• Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) are stored in masked form after a transaction is completed.
• Full Visa and Mastercard card numbers are never stored on 53bd servers. Card tokenisation is handled entirely by the relevant payment processor.
• Bank account details provided for bank transfer withdrawals are encrypted at rest using AES-256 encryption.
• Access to financial records is restricted to authorised personnel only, under role-based access controls.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website to store information about your session and preferences. 53bd uses cookies and similar tracking technologies (such as local storage tokens) to enable core Platform functionality and to improve the player experience.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and language preference storage. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use the Platform, which helps us identify areas for improvement. These cookies do not collect personally identifiable information.
• Fraud Prevention Cookies: Used to identify unusual patterns of behaviour that may indicate fraudulent activity, multi-accounting, or bot usage.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies in popular browsers are available through the browser's built-in help documentation.

9. Data Retention

53bd retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Gameplay and betting logs: Retained for a minimum of 3 years from the date of the session or bet.
• Customer support communications: Retained for 2 years from the date of the last communication in a support thread.
• Technical and device logs: Retained for up to 12 months from the date of collection, unless required for an ongoing fraud investigation.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised. Anonymised aggregate data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

10. International Transfers

53bd's primary operations and player base are located in Bangladesh. Some of the third-party service providers we use — including certain game providers and fraud prevention partners — may process data on servers located outside Bangladesh. Where such international transfers occur, 53bd ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy. If you have questions about specific international transfer arrangements, contact [email protected].

11. Children's Privacy

The 53bd Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately close the account, delete the data, and — where appropriate — report the matter to the relevant authorities.

12. Your Rights & How to Exercise Them

As described in the "Your Data Rights" section above, you hold the following rights in relation to your personal data: access, rectification, erasure, portability, restriction of processing, and the right to object. To exercise any of these rights:

1. Send an email to [email protected] from the email address registered to your 53bd account.
2. Include your registered username and the specific right you wish to exercise, along with any relevant details about the data in question.
3. We will acknowledge your request within 48 hours and aim to fulfil it within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, and will notify you accordingly.
4. We may request additional identity verification before processing certain rights requests, particularly access or erasure requests, to ensure we do not disclose or delete data belonging to a person other than the account holder.

There is no fee for exercising your data rights. However, where requests are manifestly unfounded or excessive (particularly where they are repetitive), 53bd reserves the right to charge a reasonable administrative fee or to decline to act on the request.

13. Changes to This Policy

53bd may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. The "Last Updated" date at the top of the full legal text section will always reflect the date of the most recent revision.

Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must close your account before the effective date.

14. Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how 53bd processes your personal data, please contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 48 hours during standard BST business hours (UTC+6)
• Support Hours: 24/7, Bangladesh Standard Time